SPEC INDIA’s comprehensive solution, ‘Electronic Service and Maintenance Application – eSAM’, is an application to carry out field service activities like field survey, data capture and collection, service and routine maintenance for in-premises installations and facilities, manufacturing units, engineering industries, hospitals, hotels etc. It is of most use to the field maintenance staff and the field service engineer teams. Providing clients with valuable and competent service and maintenance as per defined Standard Operating Procedures (SOP) or as per companies’ standardized compliance is the USP of eSAM.
Industries that show interest for such solutions are Hospitality, Production & Manufacturing, Gas & Energy, Utility segments.
This application comprises of an easy to use web based back office system and an android tablet based client application and finds its needs for industries undertaking on-call or scheduled maintenance and services onsite. Data synchronization is done both in real time as well as in batch mode. Inventory handling for onsite fixes are a part of the system. Report generations as per client requirement are part of the system.