Custom Products
Testimonials
Contact Us
Online Help Desk Management System
A web based application, shaped in Microsoft Technologies, that lets users create tickets online, auto generated email notifications of tickets posted and resolved, allows users to post and review ticket status, filtration of current and past tickets to generate various MIS are some of the features of the system.
SPEC INDIA is a boutique ISO 9001:2008 company and has defined processes to meet the demands of the industry of methodical, systematic and clear communication for any project that we take on. To meet the expectations of our customers we have designed and developed an outstanding web based On-line Help Desk Ticket Management System. A Prominent feature of this web-based application is that it permits administration and supervising Service Level Agreements (SLA) in a very crisp manner with logins extendable to all defined users.
Some of the key features:
- Manage Multiple Companies
- Create A Helpdesk Request
- Categorize Requests Based On Application, Priority, And Category
- Automatic Email Notification
- Keeps Communication History
- Change/ Release Management
- Ability To Mass Copy and Update
- Automatic Escalation Based On SLA Matrix
- User Defined Security
- Generate Reports
Some of the Benefits:
- Capture Entire Support Life Cycle
- Easy Deployment
- Easy Ticket Tracking and Analysis
- Quickly Diagnose and Resolve Issues
This application has been developed using Microsoft Technologies
- ASP.NET
- C# .Net
- AJAX
- Java Script
- SQL Server 2005
Our refined version of a completely new upgraded browser based system with Rich Application Interface of current Online Ticketing system is developed using Microsoft Silverlight technology, that provides an even more rich and intuitive interface for the users of the applications. Please inquire for more details here
