Human Resource Management System
Order Management System
Sales Information System
Sales Order Management System
Sales Data Validation System
Inventory Management System
Demand Resource Planning
Online Ticketing System
Equipment Quality Management System
Flex Projects
Web / Ecommerce Projects

Online Ticketing System (Help Desk)

A web based application (ASP.Net, SQL Server) that allows users to create tickets online, sends email notification of tickets posted, allows users to post and review ticket status for tickets, generate various MIS on tickets.

Some of the key features:

Create a Helpdesk request
Categorize requests based on application, priority, and category
Automatic email notification
Keeps communication history
Change/Release Management
Ability to Mass copy and update
Automatic Escalation based on SLA matrix
User defined security
Generate reports

Some of the benefits:

Capture entire support life cycle
Easy deployment
Easy ticket tracking and analysis
Quickly diagnose and resolve issues