Reporting Systems

Help Desk Application -Web based Online Ticketing Solution
(www.spechelp.com/helpdesk)

A web based application (ASP.Net, SQL Server) that allows users to create tickets online, sends email notification of tickets posted, allows users to post and review ticket status for tickets, generate various MIS on tickets.

Help Desk Application

Some of the key features:
  • Create a Helpdesk request
  • Categorize requests based on application, priority, and category
  • Automatic email notification
  • Keeps communication history
  • Change/Release Management
  • Ability to Mass copy and update
  • Automatic Escalation based on SLA matrix
  • User defined security
  • Generate reports
Some of the benefits:
  • Capture entire support life cycle
  • Easy deployment
  • Easy ticket tracking and analysis
  • Quickly diagnose and resolve issues