Project Overview

This application carries out field service and maintenance activities including service call assignments, failure call management, escalation matrix, call based servicing, scheduling visits, tracking of used spares and much more.

This solution easily manages the customer’s ticket by assigning the dedicated engineers; creating a streamlined workflow.  It provides reports that summarize field engineer’s day-to-day activities, Annual, Maintenance Contracts, call failures etc.; which ultimately enable faster analysis and help to make informed decisions.

Industry

Power Electronics

Tools & Technologies

Sql-Integration

Top Features

  • Service Maintenance & Failure call management
  • Call Assignment & Tracking, Escalation Matrix
  • Call Fulfillment details, call progress update, historical view
  • Tracking of used Spares/resources for Call fulfillment
  • AMC for preventive maintenance services
  • Automatically creation of Preventive Maintenance Call (based on AMC / Agreed Services) & assignment to default, primary stakeholder,
  • Service Call Visits data Service Engineering monitoring & fleet data
  • Geographical – Map based call status / summary
  • Call closure verification & feedback
  • Mobile / Tablet friendly design supporting on-field staff
  • Custom Reporting provision for ad-hoc reports

Business Benefits

  • Improved customer satisfaction through prompt response & shorter turnaround time of their complaints and feedback
  • Analyze & Improvise engineers’ activities through systematic procedures
  • Regions based primary / secondary tickets managements
  • Accurate Inventory management of Spare parts, engineers’ workload balance