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Smart Freight ERP Transforms Operations for Oman-Based NVOCC

One of the Non-Vessel Operating Common Carriers from Oman connected us to make their Ocean Freight business. The client was aiming to have a digital solution that simplifies multi-shipment handling, lot management, and cargo planning. After understanding our client’s requirement, we suggested them to create an AI-backed ERP platform that offers on-time visibility. When the new solution was implemented, our client experienced swift operations, zero downtime, and control over their freight operations.

  • Industry
    Freight
  • Country
    Oman
Technologies
36
36+
Years In Business
3000+
3000+
Projects Delivered
2000+
200+
Happy Clients
40+
35+
Countries Served

Business Goals

  • To create and unify entire shipment processes under a single platform.
  • To provide real-time insight to plan better, track, and dedicate resources.
  • To make the multi-lot workflow accurate and straightforward.
  • To automate documentation work and make sure faster data exchange across departments.
  • To eliminate manual work, reduce operational costs, and improve productivity.

Challenges Faced by the Client

Fragmented Shipment Monitoring

Fragmented Shipment Monitoring

The system at the client side was not so connected internally. It was causing slower updated, poor route visibility, and they could not make decisions. Another hurdle they were facing was poor coordination between carriers.

Manual Lot Management

Manual Lot Management

Since there were multiple lots, monitoring each one of them was a difficult task. It created confusion and duplication mistakes. As a result, it made the operations slower and created gaps between financial and operational records.

Inefficient Cargo Planning

Inefficient Cargo Planning

A huge cargo planning and container utilization was done manually and without automation. Due to this challenge, there were underfilled containers, high costs, and time-consuming allocation.

Limited Integration Capabilities

Limited Integration Capabilities

Since the client was having outdated systems, integration was becoming a challenge. The data was exchanged manually that has caused delays and human errors.

Compliance & Documentation Overload

Since everything was manually dependent, preparing and validating shipping documents was a tough task. Besides, manual handling of documents increased compliance risks and made the clearance slower.

  • Unified ERP Platform

    We created an ERP system that brought freight, lot, and cargo under single digital platform. With this system, the teams can have a lot at the dashboard and make decisions. Also, they used to collaborate seamlessly and get access to insights without much hassle.

  • Smart Lot Management Module

    Since our client was aiming for automation, we automated the lot management process. Now their teams can easily create, monitor, and document several lots altogether. As a result, there are zero errors and better precision.

  • AI-Driven Cargo Planning

    Our AI-powered engine evaluated cargo load distribution and space utilization across containers. With predictive algorithms, our client is now able to analyze shipment data and minimize idle capacity. As a result, they are having faster turnaround times and significant cost savings in cargo operations.

  • Seamless Integrations

    The client also wanted secure and scalable API integrations to connect the ERP with port authorities, customs, and partner systems. It made sure smooth data exchange, real-time updates, and end-to-end visibility across the logistics chain. With this integration, they noticed improved compliance reduction in reduced delays.

  • Automated Compliance Engine

    Our solution also includes a feature that has helped our client with creating and validating shipping documents, including bills of lading, manifests, and invoices. The system abides by international trade and maritime regulations without much manual involvement. It reduced processing times and upgraded the accuracy of every document generated.

Solution Offered by Us

Project Glimpse

Key Features

Single shipment and lot tracking dashboard
Single shipment and lot tracking dashboard
AI-based cargo load optimization
AI-based cargo load optimization
Real-time vessel and route visibility
Real-time vessel and route visibility
Multi-currency and multi-country support
Multi-currency and multi-country support
Automated documentation
Automated documentation
Advanced analytics and reporting tools
Advanced analytics and reporting tools
Role-based access and audit trail
Role-based access and audit trail

Our Process

01
Discovery & Requirement Analysis

We connect with client and understand their operational workflows, compliance standards, and logistical pain points. The initial stage made things clear between us and client due to which we created roadmap that aligned with the client’s business objectives and regulatory needs.

Requirement Analysis
02
System Architecture Design

The next step was designing scalable system architecture that matches global freight operations and guidelines. The design was created keeping the integrations in mind.

Designing
03
Custom ERP Development

Our core ERP modules were created for shipment management, lot tracking, and cargo planning. Each module includes automation, transparency, and seamless collaboration across business units.

Model Development
04
Integration & Automation

Our client wanted to integrate ERP with external systems, including ports, customs, and partner networks. We automated several processes like documentation and invoicing so that their manpower could focus on strategy development.

05
Testing & Quality Assurance

Our QA experts performed end-to-end testing across multiple environments to ensure performance, scalability, and reliability. Comprehensive validation was done to guarantee data consistency and flawless user experience before deployment.

Testing & Optimization
06
Deployment & User Training

We executed a phased rollout across regions, ensuring minimal disruption to ongoing operations. Comprehensive user training sessions empowered teams to adapt quickly and leverage the system effectively.

Deployment & Monitoring

Results

  • 01.
    65% improvement in shipment tracking and interaction.

    It helped with centralized monitoring that offers detailed visibility across multi-shipment operations. Teams could easily make data-driven decisions with better route and cargo insights.

  • 02.
    50% reduction in manual data entry.

    With automation, manual data entry and paperwork were replaced across departments. Several processes that used to take hours are now completed within minutes.

  • 03.
    40% faster cargo planning and lot allocation.

    With the use of AI, container utilization and shipment sequencing became easier. As a result, clients faced quicker turnaround times and seamless cargo management.

  • 04.
    35% lesser operational overheads.

    Since we streamlined workflows, our client noticed elimination of redundant systems and manual inefficiencies. As an outcome, the client gained measurable savings and better resource allocation.

  • 05.
    90% user adoption rate.

    We created intuitive design and offered structured training that resulted in rapid system adoption. The teams at client side adapted quickly and enabled consistent efficiency across all freight operations.

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