Our client, based in the Netherlands, runs an all-in-one SaaS platform built for sports clubs and multi-location facilities. The platform helps businesses handle bookings, memberships, trainers, billing, customer engagement, and analytics — all from one place. Over time, though, growing operational demands started exposing some real gaps: payment costs were eating into margins, multi-country billing was becoming a headache, and the backend wasn't keeping up. That's when they came to us.
Meteor.js
Node.js
MongoDB
React
Stripe
The client wanted to modernize and optimize its SaaS platform to support growing business demands and improve operational efficiency. The primary goals included:
Transaction fees on the existing payment setup were high enough to noticeably impact profitability. It wasn't sustainable at scale.
The backend was showing its age — frequent bottlenecks, stability issues, and limited room to scale were all affecting how the platform performed day to day.
Handling invoicing and refunds across different countries had become messy. The lack of a streamlined process was leading to inefficiencies and occasional billing errors.
Administrators didn't have enough control. The system made it difficult to manage permissions and responsibilities in any meaningful way, which slowed things down operationally.
As the platform expanded across regions, it became harder to deliver an experience that felt relevant and well-suited to each market
To enhance the platform’s overall efficiency, scalability, and user experience, we delivered a strategic modernization and optimization solution tailored to the client’s evolving business needs. To resolve these challenges and improve the platform’s overall efficiency, we implemented the below-mentioned solutions.
We moved the payment infrastructure from Stripe to Telr. The switch brought processing costs down considerably and gave the client a more cost-effective foundation to build on.
We rebuilt the backend with scalable Node.js REST APIs, replacing the legacy architecture that had been causing stability issues. The result was a noticeably more reliable and performant system.
We redesigned the invoicing and refund processes from the ground up, making multi-country financial operations far more accurate and easier to manage.
We introduced proper role-based access controls, giving administrators the ability to manage permissions and responsibilities across the platform without workarounds.
We improved how the platform adapts to different regions, making the experience feel more native and relevant for users across various markets.
Switching to a more efficient payment gateway made a tangible difference to transaction costs and overall operational margins.
The backend overhaul delivered a more stable, scalable system — users noticed the difference in day-to-day performance.
Financial operations across regions became faster, more accurate, and far less of a manual burden.
With proper role and permission management in place, administrators gained clearer visibility and tighter control over the platform.
A more reliable and polished platform translated directly into higher satisfaction — and better retention numbers to show for it.
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