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Project Overview

This is simple, fast, and scalable ticket management software that helps to create and track tickets related to bugs, development issues, etc. throughout the entire software development life-cycle.

The ticket management system is flexible to use, which means one can assign a particular task to any individual or even divide it into different departments.

The progress of the ticket can be easily tracked right from the moment it is generated to close. The system indicates ticket status as open, closed, pending, in progress which helps to resolve queries in an efficient manner.

The ticket management system is integrated with ample features such as quick filters, notifications for status change, data exporting in excel, reporting, ticket (process) history, and many more. This ultimately saves time, reduces manual efforts, and improves productivity.

Core Features of Ticketing Management System

Key Inclusions

Ticket Listing

Create Tickets, Tasks, and Reference Task

Optimizes the workflow

Roles and Rights-based access

Post a reply with the additional details

Capture complete ticket history and status change

E-mail notification on essential updates

Advance search filters

Quick access to the filtered ticket list

Subscribe/Unsubscribe the email notification

Export ticket list to excel

Mass assignment

Mass status update

Auto-generated support ticket via e-mail

Tracks log hours

Auto-generated release notes

Send auto/manual DTSR (Daily Test Summary Report)

Customized reports

GDPR Compliance

Project Screens of Ticket Management Software

Technologies Used for Corporate Ticket Management System

SQL Server

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