Electronic Service and Maintenance Solution (eSAM)

SPEC INDIA’s comprehensive solution, ‘Electronic Service and Maintenance Solution– eSAM’, is an application to carry out field service and maintenance activities like service call assignments, service call logging, scheduled maintenance, call based servicing, site survey, equipment health data capture and collection, for in-premises installations and facilities, manufacturing units, large production setups, engineering industries, hospitals, hotels etc. It is of most use to the field maintenance staff and the field service engineering teams. Providing clients with valuable and competent service and maintenance as per defined Standard Operating Procedures (SOP) or as per companies’ standardized compliance is the USP of eSAM.

Industries that show interest for such solutions are Automotive, Electricity generation and Power distribution, Hospitality, Production & Manufacturing, Gas & Energy, Utility segments, Kitchen and bath industries, consumer electronics and home appliances, shipping and port maintenance authorities, etc.

Key Highlights:

  • Easy to use web based back office system and mobile application
  • Finds its needs for industries undertaking reactive or proactive maintenance and services onsite
  • Data synchronization is done both in real time as well as in batch mode
  • Inventory / parts usage and management
  • Flexible reporting and report generation as per client needs

Electronic Service and Maintenance Solution

Salient Features of eSAM Ensuring Happy Clients & Satisfied Employees

  • Full Customizable
  • On-Call & Scheduled Maintenance
  • Comprehensive Service Check Lists
  • Inventory and Parts Management
  • Prompt Availability of Records
  • Valuable and Competent Returns
  • Wide Coverage
  • Scalable, Portable and Easy to use
  • GPS Based Location Mapping
  • License Free Offering for Organizations with Larger User Base
  • Seamless Integration with Third Party Legacy Systems and ERP

How does eSAM ensure Service Level Compliance and Maximized RoI?

Operational Benefits

  • Real time Access to Information
  • Reduced Job Completion Cycle
  • Increases field performance by 40%
  • Eliminate redundancy, paperwork and scheduling time benefiting to save 30% time from administrative tasks and logistics
  • Increase service lead capturing

Managerial Benefits

  • Compliance Management
  • Enhances business efficiency and increase repeat business share by 20%
  • Real time to near real time information access enabling faster decision making
  • Augments Service Level commitments
  • Option to extend Customer Portal to Key Clients for easy document exchange, query processing and transparent reporting cum status updates
  • Visibility on spare parts inventory consumption and cost incurred to complete each call

IT Benefits

  • Assures accuracy, speed and security
  • Third party integration with legacy systems and ERP
  • Less Implementation Cost
  • Data Synchronization

eSAM – The Process Flow

  • customer dataDisplay customer data & service call details on mobile device
  • view planningView today’s visit planning
  • view mapView visit sequence on map as  per visit plan
  • select customerSelect customer, view call details and perform necessary servicing
  • re assignRe-assign call to another engineer / reschedule visit for various possible reasons
  • update visitUpdate visit summary and call completion status (pending, done, etc.)
  • customer signatureTake customer’s signature and feedback on visit completion
  • back officeBack office data synchronization on continuous basis or in batch
Author - admin_specindia, Updated Date - January 9, 2017

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