This application carries out field service and maintenance activities including service call assignments, failure call management, escalation matrix, call based servicing, scheduling visits, tracking of used spares and much more.
This solution easily manages the customer’s ticket by assigning the dedicated engineers; creating a streamlined workflow. It provides reports that summarize field engineer’s day-to-day activities, Annual, Maintenance Contracts, call failures etc.; which ultimately enable faster analysis and help to make informed decisions.
Service Maintenance & Failure call management
Call Assignment & Tracking, Escalation Matrix
Call Fulfillment details, call progress update, historical view
Tracking of used Spares/resources for Call fulfillment
AMC for preventive maintenance services
Automatically creation of Preventive Maintenance Call (based on AMC / Agreed Services) & assignment to default, primary stakeholder
Service Call Visits data Service Engineering monitoring & fleet data
Geographical – Map based call status/summary
Call closure verification & feedback
Mobile / Tablet friendly design supporting on-field staff
Custom Reporting provision for ad-hoc reports