Online Help Desk Management System

SPEC’s web-based Online Help Desk Management System is an effective and efficient customizable framework that helps in building a web-based ticketing system, which focuses on managing support and service tickets of organization’s products, services, internal maintenance issues and effective monitoring of Service Level Agreements (SLA) in a very crisp manner.

This easy-to-use, multi-user Requirement and Error Documenting tool, automates the complete support lifecycle of the ticket with functionalities like creating tickets online, attachments, description of work/problem/service, setting priority, tracking SLAs, communications; manage documents related to the ticket, Analysis and Approvals. Its visually appealing and intuitive UI / UX and MIS reporting / dashboards allow for an in-depth issue analysis and SLA compliance tracking. The system has email integration feature and one can generate ticket by sending email to a pre-defined ID, along with sending out email notification to all concerned.

500K+

Tickets Served

95%

SLA Compliance

35+

Countries Served

900+

Number of Users

Salient Features of Online Help Desk Management System

  • Multi Department Communication
  • User Management
  • Ticket Management
  • Home / Dashboard
  • User Functions / Activities
  • Post Reply / Change Status / Change Ticket Type from Incident to Problem or Change
  • Issue Management (Post New / edit / delete / copy)

  • Ticket Wise Communication
  • Export Functionality
  • Incident Management
  • Problem Management
  • Change Management
  • Various Reports Including ROI Analysis
  • Administrator Module
  • SLAs & Escalation Management

Our Helpdesk solution enables the organization to reap significant benefits

  • Efficient ticket system that lets customers track their open issues
  • Provision for colour coded ROG report
  • Ability to prioritize inquiries and route requests across the network to appropriate personnel departments
  • Flexible reporting, tracking and problem resolution tools
  • Seamless integration into your existing network environment
  • Web-based interface accessible from any computer with an internet or intranet connection
  • Scalable platform capable of meeting your current needs with functionality that supports the natural growth of customer demands
  • Quality technical support provided by resources within the application as well as prompt support from live representatives

Know More in Detail about SPEC’s Online Help Desk Management System