Customers raise queries whenever they feel hassle and an immediate resolution or attention to their query would strongly build relationships. Building a concierge app automates the queries and you can resolve them within no time.

Traditionally, hotels have to hire, train and pay remunerations to the employees who specifically provide concierge services every month. Now with the innovation of mobile apps, a one-time investment could turn out to be economically worth it against a traditional pattern.

Branding and advertising play a major role in the success of the applications. Delivering effective on-time and hassle-free services could boost and uplift the brand stake and help in better customer engagement.

Most of the travelers are millennials and they are frequent as well. You can grab attention by integrating chat-bots in the concierge apps. With the help of Chatbots, smart and effective communication takes place which will positively impact mobile app users.

Apart from offering unmatched classic concierge service, you can also monetize the concierge app by collaborating with third-party vendors (cab booking service, food delivery, etc). Guests would prefer a single app rather than multiple apps for different purposes. Also, you can opt for paid subscriptions to advertise your apps. This will attract a horde of guests to your concierge apps.

Concierge apps are counterparts of humans employed at the hotel reception. And humans have limitations at certain points in time, while apps can be built using numerous technologies. This includes cognitive, tool stack, and many more.