About the Customer
Industry: Healthcare
The client is a leading hospital based in South Africa, with multiple health care services being offered. The hospital has been focusing on offering its services to patients, 24 x 7 along with enhanced patient engagement.
They needed to create an automated digital conversation between the patients and the service providers.
Key Challenges
Being a popular healthcare organization, there were some key challenges that needed attention:
- Online interaction of patients with the hospital
- Setting appointments online
- Delayed response for patients
- Retrieving information quickly especially during emergencies
They wanted a software solution that could take care of online patient consultation, appointment booking, advice to patients etc.
Our Solution
Diagnosing the challenges of the client, SPEC INDIA helped the customer by designing and developing AI-based chatbot application that offers a personalized and fast experience to the patients.
The chatbot application proposes a bespoke experience to patients by helping them schedule doctor’s appointments, 24 x 7 availability, emergency assistance, monitor health status, update home care assistance, manage medications/prescriptions, get regular reminders and thereby save patient’s time in a big way.
Our AI-based chatbot application created for the healthcare organization can easily perform certain functions on behalf of the patient, increasing interaction between both ends.
Our key solution features showcase:
- Chat through emails
- Natural Language Processing (NLP)
- Machine learning
- Speech synthesis
- Speech recognition
- Data analytical charts
Tools and Technologies
Business Benefits
- Ongoing health monitoring
- Round the clock availability of information
- Faster recovery of information in emergency cases
- Enhanced patient trust and confidence
- Easy scheduling of appointments
- Reduced need for documentation
- Accelerated care delivery