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AI Based Chatbot Application for Hospital

SPEC INDIA/Case Study/AI Based Chatbot Application for Hospital

About the Customer

Industry: Healthcare

The client is a leading hospital based in South Africa, with multiple health care services being offered. The hospital has been focusing on offering its services to patients, 24 x 7 along with enhanced patient engagement.

They needed to create an automated digital conversation between the patients and the service providers.

Key Challenges

Being a popular healthcare organization, there were some key challenges that needed attention:

  • Online interaction of patients with the hospital
  • Setting appointments online
  • Delayed response for patients
  • Retrieving information quickly especially during emergencies

They wanted a software solution that could take care of online patient consultation, appointment booking, advice to patients etc.

Our Solution

Diagnosing the challenges of the client, SPEC INDIA helped the customer by designing and developing AI-based chatbot application that offers a personalized and fast experience to the patients.

The chatbot application proposes a bespoke experience to patients by helping them schedule doctor’s appointments, 24 x 7 availability, emergency assistance, monitor health status, update home care assistance, manage medications/prescriptions, get regular reminders and thereby save patient’s time in a big way.

Our AI-based chatbot application created for the healthcare organization can easily perform certain functions on behalf of the patient, increasing interaction between both ends.

Our key solution features showcase:

  • Chat through emails
  • Natural Language Processing (NLP)
  • Machine learning
  • Speech synthesis
  • Speech recognition
  • Data analytical charts

Tools and Technologies

Business Benefits

  • Ongoing health monitoring
  • Round the clock availability of information
  • Faster recovery of information in emergency cases
  • Enhanced patient trust and confidence
  • Easy scheduling of appointments
  • Reduced need for documentation
  • Accelerated care delivery

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    +91-79-26404031, 32, 33, 34

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    “SPEC Partner", 350 Grove Street, Bridgewater, NJ 08807, United States.

    +1 908-450-9862

    [email protected]

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