AI Chatbot App For Hospital
About Client
The client is a leading hospital based in South Africa, with multiple health care services being offered. The hospital has been focusing on offering its services to patients, 24 x 7 along with enhanced patient engagement.
Client's Business Goals
They needed to create an automated digital conversation between the patients and the service providers.
Challenges
They wanted an AI chat app that could take care of online patient consultation, appointment booking, advice to patients, etc. Being a popular healthcare organization, there were some key challenges that needed attention:
Online interaction of patients with the hospital
Setting appointments online
Delayed response for patients
Retrieving information quickly especially during emergencies
Our Approach
Diagnosing the challenges of the client, SPEC INDIA helped the customer by designing and developing an AI chatbot app that offers a personalized and fast experience to the patients.
Our Solution
The AI chat app proposes a bespoke experience to patients by helping them schedule doctor’s appointments, 24 x 7 availability, emergency assistance, monitor health status, update home care assistance, manage medications/prescriptions, get regular reminders and thereby save patient’s time in a big way.
Our AI bot app created for the healthcare organization can easily perform certain functions on behalf of the patient, increasing interaction between both ends.
Our key solution features showcase
Chat through emails
Natural Language Processing (NLP)
Machine learning
Speech synthesis
Speech recognition
Data analytical charts
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Technologies & Tools
Our Process
Research/Analysis
Our detailed and accurate research , analysis, and refinement leads to a comprehensive study that describes the requirements, functions, and roles in a transparent manner.
Design
We have a team of creative design experts who are apt at producing sleek designs of the system components with modernized layouts.
Coding
Our programmers are well versed with latest programming languages, tools, and techniques to effectively interpret the analysis and design into code.
Testing
Quality is at the helm of our projects. We leave no stone unturned in ensuring superior excellence and assurance in all our solutions and services.
Launch
We have a well-defined, robust, and secure launch criteria that offers us a successful implementation clubbed with detailed testing, customer acceptance and satisfaction.
Business Benefits
Ongoing health monitoring
Round the clock availability of information
Faster recovery of information in emergency cases
Enhanced patient trust and confidence
Easy scheduling of appointments
Reduced need for documentation
Accelerated care delivery
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