Customer Booking Portal for an Online Bike Rental Business
About Client
The client is a popular and comprehensive platform for simplified bike rental business through a bike rental management software. The system handles everything from booking through to waivers, making it easy for teams to operate. They offer information on specific bikes to get a clear picture of which bikes are ready to go, ensuring easy management of bike shop inventory.
Client’s Business Goals
They were keen to design and develop a software solution that could help them in addressing the existing challenges reported by their customers in booking the bicycles, by providing a seamless experience to their customers. Their aim was to make bike rental easier for every one from anywhere.
Key Challenges
The client was finding it difficult to ensure a smooth booking process since their existing customer booking portal was built on very old technology and customers were facing issues while booking a bicycle. There were performance-related issues for which the client was wanting to develop a robust application that is high-performance for managing the user concurrency and enhancing client satisfaction.
Our Approach
Looking at the challenges faced by the client, SPEC suggested a complete revamping of the existing customer portal with newer technologies and features so that a high-performance application could be implemented, and customers can easily book bikes with swiftness and efficiency.
Our Solution
The proposed customer booking portal was aimed at an easy and simplified bike booking process for customers in USA and UK. We had proposed to revamp their existing customer booking portal using ReactJS as the frontend technology, to garner high quality and enriched user interface.
Since ReactJS is known for fast rendering of data, especially for high-load applications, this application was built with the perfect features needed for faster customer booking. We suggested following the agile methodology for the entire course of the project and it turned out to be highly beneficial and cost-effective to the client.
Key Inclusions
Embeddable widget for boosting sales
Bike category-wise products, Check out
Customer booking page and selecting dates for booking
Client identification and Online payment
Product Cart including accessories
E-bike rentals, scooter rentals, ski and snowboard rentals
Barcode scanning and shopping cart
Inventory fleet management
Point of Sale and Bike Repair
Daily maintenance prep lists
Custom service points system
Online booking hours, booking buffers, channels, min/max rentals
Notifications and document handling, emails
Screens
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Technologies & Tools
Our Process
Research/Analysis
Our detailed and accurate research, analysis, and refinement leads to a comprehensive study that describes the requirements, functions, and roles in a transparent manner.
Design
We have a team of creative design experts who are apt at producing sleek designs of the system components with modernized layouts.
Coding
Our programmers are well versed with latest programming languages, tools, and techniques to effectively interpret the analysis and design into code.
Testing
Quality is at the helm of our projects. We leave no stone unturned in ensuring superior excellence and assurance in all our solutions and services.
Launch
We have a well-defined, robust, and secure launch criteria that offers us a successful implementation clubbed with detailed testing, customer acceptance and satisfaction.
Business Benefits
Easy, hassle free and effective bike rental management
Insights in an interactive manner
Fast rendering of information
Cost-effective with an increased number of users
Faster decision-making with increased digitization inputs
Scalability, speed, and user-friendliness
Futuristic view of rental information
Boosted sales and revenue
Client Review
“We were impressed with their communication and professionalism.”
SPEC INDIA delivered the software on time. Their team showcased professionalism, communicated clearly, and adapted the client’s tools and development cadence. Despite the client’s team being understaffed, the vendor facilitated an effective workflow for both parties.
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