Spot Billing Solution for Gas Utility Company
About Client
The client is a known city gas distributor in many districts of Gujarat, India. It is a customer-centric, system-focused organization that serves multiple segments of Natural Gas with a huge volume of business, profits, and sales turnover. The four segments are Domestic, Industrial and Commercial/Non Commercial customers through PNG and automobiles through its CNG outlets.
Client’s Business Goals
The client was in search for automation of their customer billing and invoicing section. They needed combined meter reading and subsequent billing in a single process that is well integrated with the other systems.
Key Challenges
Enterprise clients in Utility Sector have been using SAP for its core business process for the last several years. Customer billing and invoicing was done through SAP-ISU billing. The meter reading was collected manually by visiting every customer premises and uploaded in SAP for billing. The generated bill/invoice was again delivered to the customer manually. The client was finding it difficult to have an automated process for the same.
Our Approach
Looking at the challenges faced by the client and in view of growing customer base, it was felt to automate and combine meter reading and subsequent billing into one process and thus we came up with an idea to develop Spot Bill solution which can interact with SAP ISU billing engine.
Our Solution
SPEC INDIA’s spot bill and meter reading system is used for utility industries like gas, water, and electricity. This app for meter reading consists of a mobile device interface with a web admin panel. Field staff can capture meter reading values and issue spot billing with third-party integration using this application.
This versatile mobile meter reading app offers instant OCR meter reading and recording, invoice generation, invoice printing, and payment collection through mobile devices, attached to a Bluetooth printer, thereby reducing the time gaps between processes. The system is seamlessly integrated with SAP, from where the invoice data is fetched live, processed, and sent back, with payment details. Our spot billing system can be seamlessly implemented for a multitude of industrial domains to enable a faster, easier, and secure way to capture utility meter reading.
Key Inclusions
Real time online spot billing solution, in which the meter reader visits the customer’s premises, records the meter reading, and issues the bill on the spot using a handheld Android Phone and Bluetooth Printer
Capture meter reading data by feeding the meter reading value manually or via a highly trained OCR model capable of capturing meter reading quite accurately
Easily customized and delivered quickly depending upon client requirement
System has features to manage all master data required for bill generation and common to all the customers
Easily deployed to Cloud/On-Premise Environment as per requirements
Streamline billing process across the countrywide utility service network
Automate meter service and maintenance request-related processes
Eliminate timeframes in capturing meter reading data, updating back office, and generating invoices
Smooth payment collection processes
Spot bill generation and printing system on a mobile device
Device authentication and integration with SAP
Screens
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Technologies & Tools
Our Process
Research/Analysis
Our detailed and accurate research, analysis, and refinement leads to a comprehensive study that describes the requirements, functions, and roles in a transparent manner.
Design
We have a team of creative design experts who are apt at producing sleek designs of the system components with modernized layouts.
Coding
Our programmers are well versed with latest programming languages, tools, and techniques to effectively interpret the analysis and design into code.
Testing
Quality is at the helm of our projects. We leave no stone unturned in ensuring superior excellence and assurance in all our solutions and services.
Launch
We have a well-defined, robust, and secure launch criteria that offers us a successful implementation clubbed with detailed testing, customer acceptance and satisfaction.
Business Benefits
Reduced cost of meter reading and bill distribution
Savings on backend/admin staff and stationary cost
Improved cash flow and revenue
Reduction in customer complaints and inaccurate readings
Increased efficiency & better decision system
Eliminate fraud with the help of meter reading image
Flexible reading schedules with elimination in delay for billing
Customer-centric processes and accurate meter readings
Integration of various activities at a centralized window
Increased transparency and customer satisfaction
User friendly and easy to use
Improved data quality and service
Efficient management of bulk data
Online monitoring of billing information
Accurate billing using OCR meter reading
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