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Our client is based in India and a prominent player in the gas utility sector. We are seeking automation for their customer billing and invoicing processes. Faced with inefficiencies and time-consuming manual meter readings and SAP-ISU billing, they aimed to modernize their operations to enhance efficiency and customer satisfaction.
Angular
.NET Core
MSSQL
The primary objective was to streamline billing operations by integrating meter reading and billing processes into a unified system. The client aimed to reduce billing cycle times, enhance accuracy, and improve overall operational efficiency.
The existing process heavily relies on manual meter readings, making it prone to errors and delays. Additionally, the integration with SAP-ISU billing is not seamless, leading to inefficiencies in data management and processing.
The current billing cycle suffers from inefficiencies, resulting in delays and errors in invoicing. Manual intervention and lack of automation contribute to inaccuracies and prolonged processing times.
There is a significant gap between meter reading and billing systems which hindered the smooth flow of data and information. The lack of integration leads to disjointed processes and manual interventions and majorly impacted overall efficiency.
Manual meter reading processes incur high operational costs and resource inefficiencies. The reliance on manual labor not only increases overhead expenses but also limits scalability and growth opportunities.
The current systems and processes lack scalability, making it challenging for the organization to accommodate the growing demands of a rapidly expanding customer base. This limitation hampers the ability to scale operations efficiently and seize new business opportunities.
We've revolutionized system performance by decoupling printing and WhatsApp sending operations. This strategic move results in faster processing, reduced errors, and enhanced system responsiveness, significantly advancing overall performance.
Our groundbreaking innovation utilizes PostgreSQL DB as a message bus, offering a cost-effective solution that enhances message delivery between system components. This approach ensures scalability, efficiency, and significant cost savings, eliminating the need for third-party message bus services.
We've adopted a cutting-edge approach by implementing background services in .NET 8, coupled with the Quartz library. This choice enables seamless management of large volumes of data and concurrent tasks, ensuring optimal resource utilization and efficient execution of background processes.
Advanced enhancements in our API enable adept handling of substantial traffic loads, ensuring swift and effective generation of bills. Moreover, our robust framework seamlessly accommodates the expanding demands of a growing customer base, enhancing scalability and performance.
Empowering customers, we've developed a Self-Billing API that allows them to generate bills independently, reducing reliance on manual processes and promoting self-service.
Robust device authentication ensures data security, while seamless integration with SAP streamlines the entire billing process, enhancing efficiency and reliability.
To further enhance user experience, we've integrated UPI Payment directly into WhatsApp, enabling customers to make quick and convenient payments, thereby improving convenience and satisfaction.
We've created various reports to support business growth and monitor system efficiency, providing valuable insights for data-driven decisions and strategic planning.
Successfully migrating the database from Oracle to PostgreSQL facilitates the transition from on-premises to the cloud, ensuring scalability for future business growth and enhancing overall system reliability and performance.
We begin by thoroughly analyzing the client's requirements and pain points. This involves gathering insights into their existing processes, identifying challenges, and understanding user needs to inform our design and development approach.
Next, we focus on creating a user-friendly interface for both field staff and administrative personnel. Our design team works closely with stakeholders to ensure that the interface is intuitive, efficient, and aligned with the client's objectives.
Once the design is finalized, our development team springs into action. Leveraging technologies such as .NET, Angular, and MSSQL, we implement the required features and functionalities to bring the solution to life. Our goal is to deliver a robust and scalable solution that meets the client's needs.
Rigorous testing is a crucial step in our process. We conduct comprehensive tests to ensure the accuracy, reliability, and performance of the solution. This includes functional testing, usability testing, and stress testing to identify and address any issues before deployment.
After thorough testing, we proceed with the deployment of the solution. Whether it's on the cloud or on-premise, we ensure a seamless deployment process to minimize disruption to the client's operations. Our team handles the setup, configuration, and migration, ensuring a smooth transition to the new system.
Our commitment to excellence doesn't end with deployment. We continuously monitor the solution's performance and gather user feedback to identify areas for improvement. Through ongoing optimization efforts, we strive to enhance user experience, address emerging needs, and ensure the long-term success of the solution.
Reduced billing cycle times by 75% with our spot billing system, integrating seamlessly with various industrial domains and SAP for faster and secure utility meter readings and invoice processing.
Achieved a 90% reduction in meter reading and billing errors using OCR technology, integrated UPI Payment in WhatsApp, and generated comprehensive business growth reports to enhance accuracy and market position.
Improved customer satisfaction by 60% through quicker billing and payment processing with a user-friendly interface, better data quality, and centralized activity integration, boosting transparency and service delivery.
We witnessed Significant cost savings with a 40% decrease in operational costs. All mediums of unnecessary waste were stopped.
We achieved savings on backend/admin staff and stationary costs, improved cash flow, and revenue generation. The solution led to increased efficiency, better decision-making, and the elimination of fraud with meter reading images.
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