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Client-Business-Goal

Client’s Business Goals

The client was in search for automation of their customer billing and invoicing section. They needed combined meter reading and subsequent billing in a single process that is well integrated with the other systems.

Key Challenges

Enterprise clients in Utility Sector have been using SAP for its core business process for the last several years. Customer billing and invoicing was done through SAP-ISU billing. The meter reading was collected manually by visiting every customer premises and uploaded in SAP for billing. The generated bill/invoice was again delivered to the customer manually. The client was finding it difficult to have an automated process for the same.

Our Approach

Looking at the challenges faced by the client and in view of growing customer base, it was felt to automate and combine meter reading and subsequent billing into one process and thus we came up with an idea to develop Spot Bill solution which can interact with SAP ISU billing engine.

Our Solution

SPEC INDIA’s spot bill and meter reading system is used for utility industries like gas, water, and electricity. This app for meter reading consists of a mobile device interface with a web admin panel. Field staff can capture meter reading values and issue spot billing with third-party integration using this application.

This versatile mobile meter reading app offers instant OCR meter reading and recording, invoice generation, invoice printing, and payment collection through mobile devices, attached to a Bluetooth printer, thereby reducing the time gaps between processes. The system is seamlessly integrated with SAP, from where the invoice data is fetched live, processed, and sent back, with payment details. Our spot billing system can be seamlessly implemented for many industrial domains to enable a faster, easier, and more secure way to capture utility meter readings.

Key Inclusions

Decoupling Printing and Sending WhatsApp Operation: Spot Billing's latest system update brings about a performance revolution by strategically decoupling printing and WhatsApp sending operations. This transformative approach redefines independence, resulting in faster processing, fewer errors, and enhanced system responsiveness, marking a significant advancement in performance.

Leveraging PostgreSQL DB as a Message Bus: Cost-Effective Innovation : Spot Billing's groundbreaking innovation leverages PostgreSQL DB as a message bus, challenging traditional norms and offering a cost-effective solution. This strategic move enhances message delivery between Spot Billing components, providing scalability and efficiency while unveiling significant cost savings for clients by avoiding the need for third-party message bus services like SNS, SQS, or GCP Pub/Sub.

Background Service Implementation in .NET 8 with Quartz Library: Spot Billing's cutting-edge approach involves implementing background services in .NET 8, coupled with the Quartz library, showcasing a commitment to the latest in technology. This strategic choice leverages the enhanced capabilities of .NET 8, enabling Spot Billing to seamlessly manage large volumes of data and concurrent tasks. The precision and flexibility of the Quartz library in task scheduling ensure optimal resource utilization, contributing to the efficient execution of Spot Billing's background processes.

Positive impact: Upgrading to .NET 8 and optimizing the API. Improved performance and scalability are expected outcomes, ensuring a seamless user experience and future growth.

API Performance Optimization for Enhanced Scalability: We've implemented advanced enhancements in our API to adeptly handle substantial traffic loads. This optimization ensures not only the swift and effective generation of bills but also establishes a robust framework capable of seamlessly accommodating the expanding demands of a growing customer base.

Self-Billing API: We developed a Self-Billing API, empowering customers to generate their bills independently, reducing their reliance on manual processes.

Device Authentication and SAP Integration: Robust device authentication ensures data security, and seamless integration with SAP streamlines the entire billing process.

Integration of UPI Payment in WhatsApp: To further enhance the user experience, we integrated UPI Payment Directly from WhatsApp, allowing customers to make quick and convenient payments.

Business Growth Reports: We created various reports to support business growth and monitor system efficiency, providing valuable insights for data-driven decisions.

Database Migration: We successfully migrated the database from Oracle to PostgreSQL, facilitating on-premises to cloud transition, and ensuring scalability for future business growth.

Real time online spot billing solution, in which the meter reader visits the customer’s premises, records the meter reading, and issues the bill on the spot using a handheld Android Phone and Bluetooth Printer

Capture meter reading data by feeding the meter reading value manually or via a highly trained OCR model capable of capturing meter reading quite accurately

Easily customized and delivered quickly depending upon client requirement

System has features to manage all master data required for bill generation and common to all the customers

Easily deployed to Cloud/On-Premise Environment as per requirements

Streamline billing process across the countrywide utility service network

Automate meter service and maintenance request-related processes

Eliminate timeframes in capturing meter reading data, updating back office, and generating invoices

Smooth payment collection processes

Spot bill generation and printing system on a mobile device

Device authentication and integration with SAP

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Technologies & Tools

.NET-Logo
.NET
Oracle-Logo
Oracle
Angular-Logo
Angular

Our Process

Research-icon
  Research/Analysis

Our detailed and accurate research, analysis, and refinement leads to a comprehensive study that describes the requirements, functions, and roles in a transparent manner.

Design_icon
  Design

We have a team of creative design experts who are apt at producing sleek designs of the system components with modernized layouts.

Code_icon
  Coding

Our programmers are well versed with latest programming languages, tools, and techniques to effectively interpret the analysis and design into code.

Testing
  Testing

Quality is at the helm of our projects. We leave no stone unturned in ensuring superior excellence and assurance in all our solutions and services.

Launch_icon
  Launch

We have a well-defined, robust, and secure launch criteria that offers us a successful implementation clubbed with detailed testing, customer acceptance and satisfaction.

Business Benefits

Our Spot Billing Solution revolutionized the client’s billing and invoicing processes, resulting in significant benefits:

Drastically reduced billing cycle times, improving cash flow.

Enhanced accuracy and reduced errors in meter reading and billing.

Improved customer satisfaction with quicker billing and payment processing.

Increased operational efficiency through seamless SAP integration.

Empowerment of customers through the Self-Billing API, promoting self-service.

Reduced cost of meter reading and bill distribution

Savings on backend/admin staff and stationary cost

Improved cash flow and revenue

Reduction in customer complaints and inaccurate readings

Increased efficiency & better decision system

Eliminate fraud with the help of meter reading image

Flexible reading schedules with elimination in delay for billing

Customer-centric processes and accurate meter readings

Integration of various activities at a centralized window

Increased transparency and customer satisfaction

User friendly and easy to use

Improved data quality and service

Efficient management of bulk data

Online monitoring of billing information

Accurate billing using OCR meter reading

The integration of UPI Payment in WhatsApp, the creation of comprehensive business growth reports, and the successful database migration to PostgreSQL have further strengthened our client's position in the market, enabling them to scale and grow their business efficiently.

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