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Project Overview

This application carries out field service and maintenance activities including service call assignments, failure call management, escalation matrix, call based servicing, scheduling visits, tracking of used spares and much more.

This solution easily manages the customer’s ticket by assigning the dedicated engineers; creating a streamlined workflow.  It provides reports that summarize field engineer’s day-to-day activities, Annual, Maintenance Contracts, call failures etc.; which ultimately enable faster analysis and help to make informed decisions.

Core Features

Service Maintenance & Failure call management

Call Assignment & Tracking, Escalation Matrix

Call Fulfillment details, call progress update, historical view

Tracking of used Spares/resources for Call fulfillment

AMC for preventive maintenance services

Automatically creation of Preventive Maintenance Call (based on AMC / Agreed Services) & assignment to default, primary stakeholder

Service Call Visits data Service Engineering monitoring & fleet data

Geographical – Map based call status/summary

Call closure verification & feedback

Mobile / Tablet friendly design supporting on-field staff

Custom Reporting provision for ad-hoc reports


Technologies And Platform We Use

SQL Server

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