SPEC INDIA’s Enterprise CRM Solution
There is a growing need for Mobile CRM Software Solutions and this need is addressed by SPEC INDIA‘s Customer Relationship Management software solutions, which has been successfully implemented at various domains and industries.
As an experienced CRM software development company and with a multi-faceted industry-specific approach, we can help you reinvent your business model and accomplish sophisticated heights of performance, keeping in mind the specific challenges that come your way. Our custom CRM showcases an amalgamated blend of features under each vital area – Sales, Service, Marketing & Satisfaction.
Our CRM development services offer a mobility solution that caters to the business needs of the field sales teams, area and regional managers. The back-office application caters to the needs of the administrators, Regional and Zonal heads, Company Distributors and dealers.
In a nutshell, the whole solution focusses on providing clients with
- A fully customizable solution with the fastest turn around to suit their all the workflows to be automated rather falling in the compelling situation to pay for unnecessary features and finding workarounds
- User roles and authorization divided within staff members based on their hierarchy (up to any level) in the organization.
- Segregation of Zones into Regions and Regions into Areas, further segmented into routes typically and based on this; entire access control is defined in the system to make it a real multi-tenant system.
- Interfacing to 3rd party legacy system like SAP, Dynamics etc. to provide required data on the field.
25B+Worth Transactions Processed
482K+Total Active Users
Discover How Our eCRM Solution Can Maximize Your RoI
Finest of Marketing Promotions
Surveys, campaigns and promotions to grab utmost customer focus.
Observe futuristic trends through intelligent information analysis and activity monitoring.
- Campaign Creation and Capturing Results
- Below The Line Activities
- In Field Surveys
- Activity Monitoring & Control
- Customer Loyalty & Gifts
- Promotions & Campaigns
Effective Supervision of Salesforce Activities
Avail detailed insight into your whole sales cycle.
Garner smarter business with effectual customer & prospect handling.
- Lead Management
- Primary and Secondary Order Management
- Competition Tracking
- New Prospect Handling
- Value Proposition
- Strategic Planning
- Effective Customer Engagement
- Goals & Achievements
- Sales Metrics
For the Fleet on the Go
Complete monitoring and management of the fleet in near real-time.
Latest technological advancements to generate variety of reports for timely information.
- Monitor Vehicles in Near Real-Time
- Real time Alerts
- Overspeeding, Geo-fencing, Ignition on/off, Harsh Breaking etc.
- Geo Fencing
- Speed and Halt Report to Monitor Vehicle Moments
- Multi Vehicle View on Map with Last Known Geo Location and Time Stamping
- Integration with 3rd Party Systems like, SAP, Weighing Bridge Applications, Transport Management System, etc.
- Capability to Integrate with any VTS Hardware Device.
Seamless Visual Representation of Sales Activities
A set of visually appealing dashboards for detailed insights.
Leverage the right information at the right time, at the right place.
- Monitor Primary and Secondary Sales in Real Time
- Predict Sales based on Historical Data
- Understand Market Share by doing Competitive Analysis
- Understand Market Trend and Plan Production Accordingly
- Measure KPI’s and Targets on the basis
- Ad-Hoc Real time Reports for Better Insights to Management
Route Management, At Its Best
Comprehensive administration & monitoring of routes for field force.
Productive & profitable output by the sales force owing to optimal route management.
- Manage and Plan Route for Sales Executives
- Track Sales Executive in Near Real Time
- Know Sales Executive Status of the Day – Working/Holiday/Leave
- Ability to support Route Change in Real Time by Sales Executives
- Reschedule Calls if required from the Application
Accurate Billing On The Go
Spot bill generation and printing, on the go.
Increased transparency and enhanced customer centric focus.
- Validate and Get Bill info from ERP/3rd Party System
- Generate PDF file of Invoice
- Print Bill through Bluetooth printer
- Sync Offline Data
- Collect Payment
Key Benefits of SPEC INDIA’s CRM Solution
- Calculable savings upto 50% on sales preparation and administrative time
- Empower field force with anywhere, anytime access to system
- Better decision making, elimination of redundant activities
- Fulfilling orders in real time and improvised productivity
- Enhanced customer satisfaction
- Increase forecast accuracy
- Efficient services implementation and monitoring
- Maximize RoI in just 4 months
- Upsurge market reach with best sales staff
- Cost and time effective with the central monitoring
- Decrease communication breaches between client, company, sales & service teams
- Increase controlled coverage with distributors
- Standard eCRM and sales activities, such as visit reports, resulting in accurate resource planning and time management
- Data synchronization with GPRS ⁄ EDGE ⁄ 3G ⁄ WiFi
- Support for third-party integration to legacy back-office ERPs (Tally, SAP, Navision, Oracle Applications, Microsoft Dynamics Ax)
Why SPEC INDIA for Custom CRM Software Solutions?
- An ISO 9001:2008 certified custom software solutions company with over three decades of reliable and continuous services
- Dedicated to Quality; guaranteeing a striking balance between Cost, Scope and Time for every effort. Quality assurance is at the pedestal of our work
- A team of skilled CRM developers, delivering multi technology, multi domain, multi-location implementations for enterprise business solutions
- Our existence in more than 25 countries across America, Europe, Australia, Africa, Middle East Asia and Asia says it all