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Retail CRM and Campaign Management System

Our client is an established international IT/software development firm of Germany operational since last three decades. They came to us seeking our assistance in creating a CRM and Campaign Management System suitable for Retail. They run online and offline retail business enterprises and required a solution that would provide them insights about their customers and product marketing across all channels.

  • Industry
    IT/Software Services
  • Country
    Germany
Technologies
Retail CRM and Campaign Management System
Years In Business
36+
Years In Business
Projects Delivered
3000+
Projects Delivered
Happy Clients
200+
Happy Clients
Countries Served
40+
Countries Served

Business Goals

The client wanted to develop a –

  • Marketing automation and campaign management software.
  • He wanted to incorporate the system with the client’s pre-integrated standardized back end.
  • Their expectations were that the system should, in particular, have a friendly and high graphical interface.
  • Besides this the clients also had an aspiration of embracing responsive design concept to enable them increase and improvement of the users experience.

Challenges

Customer Insights

Customer Insights

The client was in the need of a solution to mine their clients and gain information to be used in tracking and marketing to the clients across various points of contact.

Real-Time Data Processing

Real-Time Data Processing

There was a need to process streaming big data in big volumes that intended to target high accuracy of the marketing strategies.

Marketing Automation Software

Marketing Automation Software

The client had to develop a marketing automation and campaign management system based on the client’s established standardized back end (database + ETL).

User-Friendly Design

User-Friendly Design

The system should be able to incorporate complex image processing and display capabilities along with the ability to contain multiple applications within a single site.

  • Web-Based CRM Software

    We developed a web-based CRM solution that was integrated with the client's existing system. We ensure the compatibility of the solution to the best of our ability.

  • SaaS Model

    The developed solutions were based on SaaS architecture. This means the platform is easily accessible and scaled depending on your business needs.

  • Meta-Driven GUI

    We implemented a solution by including a meta-driven GUI that would allow the admins to manage tenant-based attributes for further customization.

  • Third-Party Integrations

    The platform's advantages include compatibility with other services and APIs, such as Inxmail and IQ-Sales, which provide increased adaptability and accurate targeting.

Solution Offered

Project Glimpse

According to Forrester, 75% of organizations using CRM software have seen a significant improvement in customer satisfaction metrics.

Key Features

Multi Tenant & Lingual Support
Multi-Tenant and Multi-Lingual Support
Meta-Driven GUI
Meta-Driven GUI
Campaign Management
Campaign Management
Responsive Web Design
Responsive Web Design
Data-Driven Dashboards
Data-Driven Dashboards
Third-Party API Integration
Third-Party API Integration

Work Process

01
Research/Analysis

First, we analyzed what has been necessary and sufficient. We employed existing research and analysis to give a comprehensive understanding of the venture's specifications, purpose, and positions.

Research-Analysis
02
Design

Next, we turn our attention to design, where our team of professionals goes crazy! They came up with a polished, stylish format that would enable the system to be not only efficient but also aesthetically pleasing to the eye.

Design
03
Coding

After that, our development team dug their hands in and began coming up with the design. Despite the fact that I am not a programmer myself, this team created the designs in the most recent programming languages with the use of adequate tools while also checking that everything was running well.

Coding
04
Testing

In fact, after completing the coding, we did not ease up at all. We tested the software rigorously to ensure that it was superior in quality and functionality, and the finest software out there.

Testing
05
Launch

Last but not least, the proof of the pudding is actually in the eating. In this respect, When deploying the software, we did it in a very secure manner and ensured that all relevant tests were run to ensure that the customer was fully satisfied at completion.

Launch

Result

  • 01.
    Leader in Europe

    With the assistance of Retail CRM development, the company managed to become a leader in Europe as well as to introduce a powerful CRM platform designed especially for retailers and their clients.

  • 02.
    Campaign Management

    It enabled them to generate, track, and optimize distinctive and tailored campaigns since it captured customers’ behavior patterns, which was their principal need.

  • 03.
    SaaS Model Success

    The SaaS model was able to attract new customers, and provided the general population with multi-channel tasked and comprehensive data analysis.

Results

Let’s get in touch!