The global conversational AI market size is expected to grow from USD 6.8 billion in 2021 to USD 18.4 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 21.8% during the forecast period.
This Markets And Markets study also reported the major factors driving the growth of the conversational AI market include the following:
AI-assisted conversational Chatbots have revolutionized customer services and help desks by utilizing real-time and continuous intelligence to deliver consistent, continuous, and superior user experience. In this hyperconnected and competitive environment, businesses must adopt a customer-centric approach where service and support must be treated equally as products and offerings.
“By 2022, 70% of white-collar workers will interact with conversational platforms on a daily basis.”
Modern chatbots do not only help customers solve their common queries but are also able to identify the moods and sentiments of customers and deliver value-added insights. Chatbots have replaced service desks and created a new world of opportunities for businesses to leverage AI in their day-to-day processes. The proliferation of chatbots resulted in more advanced chatbot development that makes use of Artificial Intelligence, NLP, and Machine Learning to mimic human conversations and create a conversational strategy.
We are living in the age of digital customers. Providing customers with immediate, personalized, and 24/7 support is quite difficult for any human workforce. This is something that is realistically achievable through the use of automation and AI-assisted conversational assistance. This lead to the growing usage of chatbots in every website and the online presence of businesses.
Growing usage of chatbots means growing demand for people who develop them. Yes, they are called chatbot developers. If you don’t know what does this role means and how this new job title emerged, this article is for you.
A chatbot developer is a person who develops applications that automate communication and customer services. As a chatbot developer, you create software applications that use artificial intelligence and machine learning to communicate with humans (customers) via text or audio.
Developing chatbot programs that mimic human conversations and can handle a vast range of scenarios is a primary responsibility of a chatbot developer.
Now, let’s see what are the roles and responsibilities of a chatbot developer.
To become a chatbot developer, you will require a variety of skills and years of experience. This includes software development skills as well as AI capabilities.
There can be several other skills related to a particular chatbot development platform but in general, this list sums up all the skills that are required to become a chatbot developer.
Let’s see how much chatbot developers earn.
According to Glassdoor, the national average salary for a chatbot developer is ₹4,80,226 in India.
The average chatbot developer salary in the USA is $121, 875 per year or $62.50 per hour. Salary for entry-level positions start at $87,750 per year. The most experienced chatbot developers earn somewhere up to $131,625 per year.
Chabot developers require years of experience in AI-related fields along with software engineering skills. They require knowledge of a mixture of technologies and concepts to design chatbots.
Chatbot developer salary may vary based on experience, location, skills, technologies, and knowledge.
There are many certifications courses available from leading organizations that help chatbot developers to sharpen their skills.
Chatbots are widely used in eCommerce, news, entertainment, health, messaging apps, real estate, and many customer feedbacks and surveys. Chatbots are convenient, faster, and efficient in serving customers consistently. With more enhancement in the field of AI and machine learning, bots get smarter and provide a delightful experience to the customer.
If you want to explore your career in the AI and ML field, chatbot development is a great way to kick-start your career. The growth of the conversational market is predicted to rise as there is an increased demand for AI-powered chatbots, virtual assistants, and customer support services.
Here are a few chatbot developer interview questions that help candidates who want to enter this field.
Businesses that have an online presence whether it is a mobile or a website, use chatbots for conducting human-like conversations through text or audio.
The global chatbot market is expected to reach USD 1.25 billion by 2025, growing at a CAGR of 24.3% according to a report by Grand View Research.
Chatbots are used everywhere.
They attract users and make conversations interesting and fun. They are widely adopted by industry sectors such as eCommerce, finance, hospitality, education, health, and so on. Hire chatbot developers to noticeably improve customer engagement and provide a consistent customer support experience across platforms.
Do you know?
Nearly 40% of internet users worldwide prefer interacting with chatbots than virtual agents.
By 2024, Insider Intelligence predicts that consumer retail spending via chatbots worldwide will reach $142 billion- up from just $2.8 billion in 2019.
Despite the complexity, AI and ML continue to grow and be used in a variety of ways. A chatbot is one of them. Companies are looking to develop chatbots so that they can provide round-the-clock service to their customers without compromising human touch.
Chatbots are capable to understand users’ intent and with each interaction, they become smarter and improve their ability to mimic human agents.
The rise of chatbots and their usage has laid a strong foundation for the increased demand for chatbot developers. You might have used chatbot in your day-to-day transaction. How was your chatbot experience?
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