SaaS Based Sales Force Automation Solution for Tobacco Retailer
About Client
M Lao, trading company and executive distributor for JTI products such as Mevius and Winston in Laos. Client majorly deals into distributorship of Tobacco products. The organization is having 140+ employee and company is growing rapidly. As they were operating all the sales activities manually, it was difficult to keep track of the sales, sales executive activities and sales process etc. An automated sales solution and software services was required by the client to automate and streamline all the sales process.
Client's Business Goals
As the client was operating all the business processes manually, it was difficult to keep track of the sales, sales executive activities and sales process, etc. They require a system that reduces the manual work and tracks sales, executive’s activities, sales process, etc.
Challenges
Salesman attendance and customer visit could not be tracked
On-Field real-time van sales and route tracking was not possible
They had to count inventory and stock manually
Backoffice was not able to get market survey and customer feedback
No clear tracks of new customers
Unable to get clear information about customer details, credit limit, payments, bills, outstanding, sales, and other important business data
Sales Executive was not able to track what all the ongoing offers or promotional deals provided by company
No IT support is available as the client is lacking with the Infra team who can maintain the custom-built software solution
Our Approach
SPEC INDIA provided flagship mobile sales force automation solution – ZooM on SaaS model to deal with the challenges that the client was facing.
Our Solution
The entire sales process was transformed from manual to automated
The client is now able to manage, plan and execute end to end sales routine
Automated van sales for van stock management and mobile invoicing in real-time
Real-time mobile updates for field force attendance, client visit, and route
Inventory can be tracked in real-time
Field force can get real-time updates of on-going deals and promotions on products which helped them to sell the product or take orders on the go
Sales route management allows the client to plan the route for the field force in advance/on the go
On the go order tracking, invoice generation and printing is possible
No need of IT support team as SPEC INDIA maintained the SaaS-based solution.
Market survey and feedback collection became easy
Track of new customers and new route planning possible
All the important details of old and new clients are easily available with the solution
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Technologies & Tools
Our Process
Research/Analysis
Our detailed and accurate research , analysis, and refinement leads to a comprehensive study that describes the requirements, functions, and roles in a transparent manner.
Design
We have a team of creative design experts who are apt at producing sleek designs of the system components with modernized layouts.
Coding
Our programmers are well versed with latest programming languages, tools, and techniques to effectively interpret the analysis and design into code.
Testing
Quality is at the helm of our projects. We leave no stone unturned in ensuring superior excellence and assurance in all our solutions and services.
Launch
We have a well-defined, robust, and secure launch criteria that offers us a successful implementation clubbed with detailed testing, customer acceptance and satisfaction.
Business Benefits
The entire sales process has been automated which resulted in better sales management and overall business progress
Real-time tracking and updates of the entire sales process enable management to make better business decisions
Field-force live tracking and route planning helped the business drastically
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