This dashboard includes the number of agents, top performers, customer retention indicators, calls by different departments, and agent performance along with detailed data of answered calls, incoming calls, average waiting time, and talk time. This dashboard allows managers or authorized team members to monitor and optimize each agent’s performance. This simplifies the analysis and monitoring of any call center by displaying key information in a visually appealing, easy-to-access, and interactive format. This interactive report can be integrated with real-time data sources to monitor current performance including how many calls are issued, resolved, answered, and abandoned. The peak time indicates a time of day where the call center receives the highest number of calls.
A call center dashboard is designed to help improve customer satisfaction and deliver quality services to clients.
Disclaimer: The data, characters and brand names depicted in the visualizations are for demo purposes only. Any resemblance to actual data, or to brand names, is purely coincidental.