The project is for a client who is a known city gas distributor in many districts of Gujarat, India. It is a customer-centric, system-focused organization that serves multiple segments of Natural Gas with a huge volume of business, profits, and sales turnover. The four segments are Domestic, Industrial and Commercial/Non Commercial customers through PNG and automobiles through its CNG outlets.
The client was in search for automation of their customer billing and invoicing section. They needed combined meter readings and subsequent billing in a single process that is well integrated with the other systems.
Enterprise clients in Utility Sector have been using SAP for its core business process for the last several years. Customer billing and invoicing were done through SAP-ISU billing. The meter reading was collected manually by visiting every customer’s premises and uploaded in SAP for billing. The generated bill/invoice was again delivered to the customer manually. The client was finding it difficult to have an automated process for the same.
It was felt to automate and combine meter reading and subsequent billing into one process and thus we came up with an idea to develop a Spot bill solution (Meter reading software) that can interact with the SAP ISU billing engine.
SPEC INDIA’s spot billing and meter reading software is used for utility industries like gas, water, and electricity. This meter reading application consists of a mobile device interface with a web admin panel. Field staff can capture meter reading values and issue spot billing with third-party integration using this application.
This versatile meter reading app offers instant OCR meter reading and recording, invoice generation, invoice printing, and payment collection through mobile devices, attached to a Bluetooth printer, thereby reducing the time gaps between processes. The system is seamlessly integrated with SAP, from where the invoice data is fetched live, processed, and sent back, with payment details. Our meter reading application can be seamlessly implemented for a multitude of industrial domains to enable a faster, easier, and more secure way to capture utility meter readings.
Streamline billing process across the countrywide utility service network
Automate meter service and maintenance request-related processes
Eliminate timeframes in capturing meter reading data, updating back office, and generating invoices
Device authentication and integration with SAP
Proof of Delivery (POD) in terms of digital signature
Location capture when the reading process starts
Export data from the app
Real-time synchronization of data and meter images
Spot bill generation and printing system on a mobile device
Smooth payment collection processes
The business gained the following benefits from our project solution
Reduced cost of meter reading and bill distribution
Savings on backend/admin staff and stationary cost
Improved cash flow and revenue
Reduction in customer complaints and inaccurate readings
Increased efficiency & better decision system
Eliminate fraud with the help of meter reading image
Flexible reading schedules with elimination in delay for billing
Customer-centric processes and accurate meter readings
Integration of various activities at a centralized window
Increased transparency and customer satisfaction
User friendly and easy to use
Improved data quality and service
Efficient management of bulk data
Online monitoring of billing information
Accurate billing using OCR meter reading