This is simple, fast, and scalable ticket management software that helps to create and track tickets related to bugs, development issues, etc. throughout the entire software development life-cycle.
The ticket management system is flexible to use, which means one can assign a particular task to any individual or even divide it into different departments.
The progress of the ticket can be easily tracked right from the moment it is generated to close. The system indicates ticket status as open, closed, pending, in progress which helps to resolve queries in an efficient manner.
The ticket management system is integrated with ample features such as quick filters, notifications for status change, data exporting in excel, reporting, ticket (process) history, and many more. This ultimately saves time, reduces manual efforts, and improves productivity.
Create Tickets, Tasks, and Reference Task
Optimizes the workflow
Roles and Rights-based access
Post a reply with the additional details
Capture complete ticket history and status change
E-mail notification on essential updates
Advance search filters
Quick access to the filtered ticket list
Subscribe/Unsubscribe the email notification
Export ticket list to excel
Mass status update
Auto-generated support ticket via e-mail
Tracks log hours
Auto-generated release notes
Send auto/manual DTSR (Daily Test Summary Report)