This is simple, fast, and scalable ticket management software that helps to create and track tickets related to bugs, development issues, etc. throughout the entire software development life-cycle.
The ticket management system is flexible to use, which means one can assign a particular task to any individual or even divide it into different departments.
The progress of the ticket can be easily tracked right from the moment it is generated to close. The system indicates ticket status as open, closed, pending, in progress which helps to resolve queries in an efficient manner.
The ticket management system is integrated with ample features such as quick filters, notifications for status change, data exporting in excel, reporting, ticket (process) history, and many more. This ultimately saves time, reduces manual efforts, and improves productivity.
Tools & Technologies
Features Of Ticket Management Software
- Ticket Listing
- Create Tickets, Tasks, and Reference Task
- Optimizes the workflow.
- Roles and Rights-based access
- Post a reply with the additional details.
- Capture complete ticket history and status change.
- E-mail notification on essential updates.
- Advance search filters.
- Quick access to the filtered ticket list
- Subscribe/Unsubscribe the email notification.
- Export ticket list to excel
- Mass assignment
- Mass status update
- Auto-generated support ticket via e-mail
- Tracks log hours
- Auto-generated release notes.
- Send auto/manual DTSR (Daily Test Summary Report).
- Customized reports
- GDPR Compliance